FAQs

Quick answers to common questions about shipping, returns, and custom labels. For full details, see our Shipping Policy, Refund Policy, and Contact page.

Where do you ship to?

We currently deliver to UK and Ireland addresses.

How much is shipping?

Shipping is £5.99 per order. Any applicable delivery options will be shown at checkout.

How quickly will my order be dispatched?

Most orders are dispatched within 1–3 business days.

We’ll keep you updated if anything changes.

How long does delivery take?

Typical delivery is 2–6 working days. These are estimates, not guarantees.

Will I get tracking?

If tracking is available for your order, you’ll receive a tracking link once your order has been dispatched.

Need help finding it? Contact us.

What is your returns policy?

We accept returns for both defective and non-defective products.

Return window: 28 days
Product condition: New only
Returns method: By mail
Return label: Customer responsibility
Restocking fees: No cost
Refund processing time: Typically within 5 days after the return is received and checked

Full details: Refund Policy

Do you offer exchanges?

Yes — we accept exchanges. Please contact us first so we can guide you through the quickest option.

Start here: Contact us

My order arrived damaged or something is missing — what should I do?

Please contact us as soon as possible with your order number and clear photos of the packaging and items. We’ll work quickly to resolve the issue.

Get in touch: Contact us · More details: Shipping Policy

How can I contact you?

You can reach us via our Contact page. We aim to respond promptly during business hours.

Where can I find your terms and privacy information?

You can view our Terms of Service and Privacy Policy at any time.